is the website created and managed by HUD for the marketing, bidding, and sales of HUD-owned homes.  The site is designed for selling agents and buyers.
If you have site-specific questions related to HUDHomestore, please use the following email and include the information requested.  Please be sure you have thoroughly reviewed the information available at the Asset Manager’s site and first. is managed by a third-party vendor and questions should be geared toward technical issues or concerns.
Contacts for
Via email: If you need help using
Email the Help Desk at  and include your first and last name, your phone number, your email address, and your user name (if you have one). If there’s a problem with a specific case, please include the case number. If there’s a problem with a screen, try taking a screen shot of the active window (press Alt + PrintScreen) and pasting it into the email.
If you have a bid specific question: Be sure to include the following information:
1. Your user name (if you have one)
2. Your NAID or Principal Broker’s NAID
3. Real Estate License number(s)
4. State(s) Licensed
5. Your bid confirmation number

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