How Can Text Messages Help With Tenant Communications?

How Can Text Messages Help With Tenant Communications?

Effective communication with tenants is crucial for the success of rental properties. From maintenance requests to rent payments, the quicker and more efficient the communication, the better for both the landlord and the tenant. In today’s fast-paced world, text messaging has become a popular and convenient way for landlords to communicate with their tenants.

Advantages of Text Messaging Your Tenants

Convenient: Text messaging is a quick and convenient way to reach tenants, who can reply at their own convenience. It’s especially helpful for non-urgent issues, as tenants can respond at their own pace without feeling pressured.

Immediate: Unlike traditional forms of communication, such as phone calls or emails, text messages are delivered instantly, allowing for prompt communication and quick resolution of any issues.

Documented: All text messages are saved and can be easily accessed, providing a permanent record of communication between the landlord and tenant.

Cost-effective: Text messaging is an inexpensive way to communicate with tenants, especially compared to traditional methods such as mail or phone calls.

WILMOTH Group’s Property Management Services

At WILMOTH Group, we understand the importance of effective communication with tenants. Our property management services include the use of text messaging to streamline communications and improve the tenant experience. We prioritize the needs of our clients and tenants and strive to provide the best possible service.

Best Practices for Text Messaging with Tenants

Be professional: When communicating with tenants, it’s important to maintain a professional tone and to avoid using slang or informal language.

Use a dedicated phone number: To maintain privacy and professionalism, it’s recommended to use a dedicated phone number for text messaging with tenants.

Respond promptly: Tenants expect quick responses to their inquiries and concerns. It’s important to respond promptly to their messages to maintain good relations and resolve issues quickly.

Automate rent payment reminders: Automated rent payment reminders can help to avoid late rent payments and reduce the need for manual follow-up.

Use group messaging for emergency alerts: Group messaging can be used to quickly alert tenants in case of emergency situations, such as building evacuations or power outages.


Text messaging is an effective and convenient tool for communicating with tenants. At WILMOTH Group, we prioritize effective communication and utilize text messaging as part of our property management services in Indianapolis. By following best practices and automating certain processes, landlords can improve the tenant experience and reduce the workload associated with property management.

Share on facebook
Share on twitter
Share on linkedin
WILMOTH Group is headquartered in Indianapolis, Indiana. We focus on providing creative local solutions for a variety of residential real estate needs including, properties for sale, property management services in Central Indiana.