How Do You Handle Service Emergencies After Business Hours?

Posted by WILMOTH Group on November 8, 2021
How Do You Handle Service Emergencies After Business Hours?

WILMOTH Group managers recognize that your tenant’s do not want to be left stranded with no heat, a broken pipe, or any other tenant emergency that can cause damage or discomfort. Of course, as an owner, you want to know your home is protected. How we provide trained, professional, service on holidays and the middle of the night is one of the areas where our solutions provide clients unique service.

We are affiliated with an after-hours emergency dispatch service. In the rare event of an after-hours tenant emergency, tenants are provided a toll free number to call. This number is NOT just a answering service, but trained property managers with detailed instructions from us as to how to service all tenant emergencies, and a directory of all of our contractors. This service means you are NOT depending on your manager to be able to answer the emergency call when they are sleeping or on a lake boating. It also means professionals are taking the tenants calls and assisting them. Often assistance is simply just providing instructions to stop the damage, or flip a breaker! If the trained manager determines the issue is a tenant emergency worthy of after-hours service (and costs) they will dispatch help immediately.

Tenants – If the emergency involves fire, crime or loss of life Call 911 Immediately!

Report an after-hours MAINTENANCE emergency at your rental by calling 1-888-479-8427

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
WILMOTH Group is headquartered in Indianapolis, Indiana and Fort Myers, Florida. We focus on providing creative local solutions for a variety of residential real estate needs including, properties for sale, property management services in Indianapolis, and short-term management services in Tampa and Fort Myers.