PropertyMeld is the platform that WILMOTH uses to manage the maintenance process. You may be familiar with the PropertyMeld concept of creating "Melds" for each maintenance request. PropertyMeld did not offer a direct platform for owner's and all communication was completed via email. That is all about to change with our introduction of the new WILMOTH Owner Maintenance Hub from PropertyMeld!
The Owner Maintenance Hub is a big part of our vision to increase trust between WILMOTH Group and our owners. . Beginning with best in class communication, as well as other critical tools, it will ensure our relationships will remain incredibly robust and transparent.
With this initial launch we hope to take our customer service to the next level. We understand that maintenance is the number one contributor to a difficult relationship between WILMOTH and our property owners. The new Owner Maintenance Hub has created a best-in-class property owner experience by providing the right amount of transparency, access to communication, approvals and maintenance histories in one location.
In the Owner Maintenance Hub, owners are able to manage approval requests, chat on Melds, change notification preferences, and update user information.
Once WILMOTH has invited the owner to their Maintenance Hub, the owner will have to accept the invite and register the account.
Accepting Invite and Registering for Owner Hub - Owner -provides instructions from the owner's perspective.
In the Owner Maintenance Hub, owners have an Approval Requests Dashboard. This dashboard allows owners to view and manage incoming approval requests all in one place. For instructions on approving work requests from the owners perspective, refer to:
The Owner Maintenance Hub provides a simplified way for owners to manage, respond to, and start new chats on Melds. In addition to the Messages Dashboard that displays all new incoming chats, every page of the Maintenance Hub has a quick link to the chat window. The chat window displays all previous chat history on the particular Meld and allows the owner to compose new or respond to messages. For a more detailed look into the communication capabilities of the Maintenance Hub from the owner perspective, refer to: Communicating on a Meld in Owner Hub - Owner.
Chat notifications will display on the Messages Dashboard until cleared, refer to:
Clearing Chat Notifications from the Messages Dashboard for instructions on how to clear these notifications.
The Owner Maintenance Hub Notifications page allows owners to customize the notifications for various actions on Melds and notification delivery methods. For more information on notification settings refer to:
Through the Owner Maintenance Hub, owners will be able to view and manage their personal information as needed. Information such as name, email address, password, phone numbers, time zone, and notification preferences can be changed anytime by the owner. For instructions on how owners can change this information, refer to:
WILMOTH Group is excited to integrate our Owner's into this new Maintenance Hub! Be sure and let us know your questions and feedback by clicking here
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